What is the Kinbaku Studio KnotCare™ Program?
The Kinbaku Studio KnotCare™ Program is our limited product coverage plan, created to reflect our dedication to craftsmanship, customer care, and ethical production. It is included free of charge with every eligible purchase.
We stand behind the rope we make because we believe that quality matters—especially when it comes to trust, safety, and connection. Our goal is to ensure that every product you receive is made with intention and handled with care. If something isn’t right, we want you to know: you won’t be left hanging.
What’s Covered:
Processed Jute and Hemp Rope: We offer a 3-month limited warranty on processed jute and hemp ropes for any structural defects not caused by misuse (such as cutting or improper storage). If you receive rope with a flaw, email us with clear photos and we’ll provide a one-time replacement at no cost.
⚠️ This warranty is valid only for Kinbaku Studio–processed jute and hemp ropes and is void if the rope is reprocessed within the first 3 months (light reconditioning for safety is permitted).Other Products: Items such as wax candles, suspension hardware, and accessories are covered by a 30-day limited warranty, whether purchased online, in person, or by special order.
Custom Requests: If you have specific processing needs, please reach out before placing your order so we can accommodate you.
The KnotCare™ Program is our promise that Kinbaku Studio products are crafted with purpose—and that you can rely on them when it counts.